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Terms and Conditions for Fresh4U.ca
Welcome to Fresh4U. By accessing our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully.
1. Services & Orders
• Order Fulfillment: We reserve the right to withdraw or cancel services and orders at our discretion (e.g., due to stock unavailability or delivery route issues).
• "No Substitution" Policy: To maintain our price point and quality standards, all Mixed Boxes (Mini, Small, Large) are sold "as-is." We cannot accommodate requests for substitutions or specific item removals within these curated boxes.
• Payments: All financial transactions are processed securely. Orders are only confirmed once payment has been successfully received.
2. Delivery & Liability
• Delivery Windows: While we strive for punctuality, delivery times are estimates. Fresh4U is not liable for delays caused by weather, traffic, or unforeseen logistics issues.
• Perishable Goods: Due to the nature of fresh produce, customers are responsible for retrieving boxes promptly upon delivery. Fresh4U is not responsible for theft or spoilage if a box is left unattended after the delivery has been completed.
• Information Accuracy: We aim for 100% accuracy, but we are not liable for typographical errors regarding pricing, product descriptions, or nutritional information.
3. Customer Expectations & Conduct
• User Behavior: We maintain a professional and positive community. Any unlawful behavior, hate speech, bullying, or spamming on our social media pages or website may result in a permanent ban and the disabling of user accounts.
• Account Termination: Fresh4U reserves the right to disable any user account or refuse service to customers who violate these terms or engage in fraudulent activity.
4. Intellectual Property & Copyright
• Content Ownership: All content on this website—including logos, images, recipe text, and branding—is the property of Fresh4U.
• Usage Rules: You may share our content for non-commercial, personal use (e.g., sharing a recipe on social media) provided that Fresh4U is clearly attributed. Commercial use or adaptation of our brand assets without written consent is strictly prohibited.
Refunds & Cancellations
• Cancellation Deadline: Orders can be cancelled for a full refund up until the stated order deadline (typically Thursday at 12:00 PM for Saturday deliveries).
• Refund Policy: Due to the perishable nature of our products, we do not accept returns. If there is a significant quality issue with an item, please contact orders@fresh4u.ca within 24 hours of delivery with a photo of the product for a partial credit or resolution.
6. Modifications to Terms
Fresh4U reserves the right to update these terms at any time. Continued use of the website following any changes constitutes your acceptance of the new terms.
Fresh 4 U
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